All orders are shipped via Royal Mail. We aim to despatch your order within 2 days of receipt, subject to cleared funds.
We will send you an email to confirm despatch, so you know when to expect your order.
UK standard service 5–7 working days: £4.00
UK priority service 2–3 working days (tracked service): £5.50
Republic of Ireland 7–10 working days: £6.00
Europe 7–10 working days: £6.00
Rest of the world 10–14 working days: £7.00
If a product has been damaged in transit or is faulty, please inform us using the Contact Us form within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty item by second class post. In such cases we will refund the postage cost of returning the item and any replacement will be sent with no further P&P charge.
If you wish to cancel BEFORE we have sent goods, you must do so by email. If your order has not been sent, it will be cancelled and there will be no charge.
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply:
When you receive your order you have a period of 14 days to return the ordered products if you have changed your mind and wish to cancel or exchange. The goods must be returned unused and unopened with the seal intact - in the same condition as they were originally despatched from us. For reasons of hygiene we will not accept for exchange or refund any item which has been opened or used or is not in the exact condition in which it was despatched by us. We do not accept returns on sample sized products.
Please contact us by email to confirm which items are being returned, we will then issue you with a returns number and an address to send the goods back to us. We are not responsible for returned goods lost or damaged in transit. We strongly advise that customers use recorded delivery or a similar tracked service and obtain the necessary insurance which will cover the value of the items should they be lost in transit. There will be no refund of the cost of returning the goods. Refunds will be made to the original charged account within 14 days of receipt of the returned goods.
These conditions do not affect your statutory rights.